Frequently Asked Questions
Find the answers to your frequently-asked questions and find out how to get in touch with Ecopure Team.
It is suggested that once every year the machine is cleaned and sanitized by one of our trained technicians. The cost for the sanitization service is that of €35.00 per dispenser
Click here for information
Click Here to view installation process
Click Here or more information
Click Here for more information
Click Here for more information
Click Here for more information
Click Here to view installation process
Click Here to view installation process
Click Here to view installation process
Login with your e-mail address and password or register on our website if you do not have an account. You can also call us on 23814411 or send an email to eco@farsons.com
You can call on 23814346 or send your query on eco@farsons.com
Our delivery person will notify you 2 weeks in advance with a new scheduled date instead of the normal delivery day.
If agreed with the delivery person the empty bottles can be left behind your door (if shelter or storage is available) and can be exchanged while you are not there. If this is not possible we will leave a note and you can call for another delivery.
You can get San Michel water from FarsonsDirect in Mdina road, Mriehel
You can send an email to eco@farsons.com
The minimum ammount of bottles to start with upon first delivery should be that of 4 bottles.
The refundable deposit is €8.75 per bottle for every bottle kept on the premises. If eventually you return the empty bottles and not take any full ones the refund will be sent back to you by cheque.
We deliver from Monday to Friday between 7am and 3pm, terms and conditions apply for deliveries done outside of this time.
We accept bank transfers through HSBC and BOV, bills may also be settled with the delivery person upon delivery or by sending a cheque addressed to EcoPure Limited to the following address: The Brewery, Mdina Road, Zone 2, Central Business District, Birkirkara CBD2010